News

Hubway's new customer support phone number

EFFECTIVE IMMEDIATELY: Hubway’s new customer support phone number is 1-855-9HUBWAY (948-2929)

We only changed one digit, but it’s an important one. Starting today, Tuesday, April 22nd, Hubway Customer Support has a new phone number. Hubway’s keys, docks, bikes, and stations are designed to be intuitive, but if you ever need any help, ignore the old number on your key fob, drop us a line here, and we’ll be happy to help.

1-855-9HUBWAY (948-2929)
24 hours a day / 7 days a week
in English and Spanish.

If you have suggestions for future station locations, please continue to use our Station Locator Tool to tell us exactly where you want to see them. Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Hubway Everyday,

The Hubway Team

Station Relocation Alert: Harvard University Housing & Harvard University Transportation Services stations in slightly different locations

Station Alert: The following two Hubway stations were deployed today, Thursday, April 17th, but the locations are slightly different than last year:

  • Harvard University Housing - 111 Western Ave at Soldier’s Field Park This is a 15-dock station that is now closer to Soldier’s Field.
  • Harvard University Transportation Services - 175 North Harvard St This is a 19-dock station that was formerly located in the parking lot at the intersection of N Harvard and Western and has now moved around the corner onto N Harvard.

Both stations are open & operational.

Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!

[PeopleForBikes] Protected bike lanes coming to town will make biking easy on big streets

The following is a guest post by PeopleForBikes, a movement to improve bicycling in the U.S.

Great news for comfortable biking: Boston is one of six cities recently selected to receive two years of free expertise and support for building a network of protected bike lanes that physically separate bike and auto traffic. The PeopleForBikes Green Lane Project will help the city build the Connect Historic Boston project, which starts construction this fall on a family-friendly figure-eight bike loop around and through downtown.

New York City’s network of protected bike lanes, currently the country’s biggest, has been a big part of making Citi Bike bikeshare so popular there: in a recent Manhattan bike count, 45 percent of Citi Bike users were using the protected lanes. We’re eager to see more of this modern bike infrastructure hit the streets. The image above is an artist rendering from Connect Historic Boston of what the protected lanes might look like on Causeway Street at Haverhill Street.

To join PeopleForBikes and support its programs like the Green Lane Project, visit peopleforbikes.org/hubway.

Station Alert: List of station deployments delayed until after Boston Marathon

Station Alert: As requested by the City of Boston, the following stations will not be deployed until late April, after the Boston Marathon:

    BROOKLINE
  • Coolidge Corner - Beacon St @ Centre St
  • Washington Square at Washington St. / Beacon St
    BOSTON
  • Newbury St / Hereford St
  • Boylston at Fairfield
  • Boylston St / Berkeley St
  • Boston Public Library - 700 Boylston St.
  • New Balance Experience Store - Boylston / Dartmouth
  • Charles St at Beacon St

These stations are expected to be deployed the week of April 22nd, but the schedule is subject to change. Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!

Station Alert: Charles Circle / MGH station expected to return late April

Station Alert: Due to Longfellow Bridge construction, the deployment of Hubway’s Charles Circle / MGH location is delayed as a location is finalized near the previous location. The station is expected to be deployed in April but the exact timing has yet to be determined.

Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!